FAQ

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If you encounter any problem, please keep us posted! We would really appreciate a feedback at support@edjing.com!

Premium Subscriptions

How do I manage my subscription?

Subscriptions may be managed in your iTunes account. For a step by step guide please follow this link: https://support.apple.com/en-us/ht202039

How do I cancel my subscription?

To unsubscribe, simply cancel the subscription through your iTunes account. A step by step guides is available here: https://support.apple.com/en-us/ht202039

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen plan.

How does the free trial work?

You can test the Premium features for 3 days when you subscribe to a weekly plan. The subscription will automatically start at the end of the free trial if you don’t cancel it.

How do I cancel my free trial?

You may cancel the free trial at anytime. For a step by step guide, please follow this link: https://support.apple.com/en-us/ht202039. Obviously, you will not be charged at the end of the 3-day free trial if you cancel it.

MANAGE YOUR MUSIC

How do I import my tracks?

All the tracks into your "Music" application on your device will be automatically synchronized into edjing Mix.

If you want to import new tracks on edjing Mix you must import them on iTunes via a computer. Then synchronize your device with iTunes or iCloud.

How can I access other musical sources?

In addition to your local tracks, you can access Deezer (with a Premium account only), and Soundcloud.
To do so:
1. Open the library.
2. Click on the “iTunes” thumbnail.
3. Select the musical source of your choice.
4. Connect to your account.

How do I load a track?

To load a track, simply click on the keynote icon to be redirected to your library. By clicking on the orange keynote icon, the track will be added to deck A, by clicking on the white one, the track will be added to deck B.
We advise you to load tracks that have no more than a 30 BPM lapse in order to mix and beatmatch smoothly.

How do I use the pre-cueing?

To use the pre-cueing, you must purchase the full version or the pre-cueing feature.Then, activate the pre-cueing by clicking on the headphone icon located between your two decks.
Moreover, you need a split cable (3,5 mm jack stereo male to two 3,5 mm jack mono female) like this one : http://www.amazon.com/HOSA-Stereo-3-5-Phone-Male/dp/B000068O5H

How do I get new samples?

To get new samples, go to the sampler, click on the title of your current sample pack and then select “Get more samples”. Please make sure that your Internet connection is working well. At last, select the sample pack you want to purchase. You can get a preview of each pack by clicking on the little grey arrow.

iCLOUD SYNCHRONIZATION

How to synchronize your metadata with iCloud?

You can automatically save and synchronize the cue points and other metadata generated during your edjing Mix session on your iPad or iPhone via iCloud. This encompasses cue points and manually altered BPM information (tapped/half/double) for each track. To be able to use the iCloud synchronization, you first need to purchase it.

How to enable the iCloud synchronization?

1. In the iCloud Settings, sign in to iCloud with the same Apple ID on all your devices.
2. Enable “iCloud Drive” in the iCloud Settings on all your devices.
3. Enable the iCloud Drive functionality in edjing Mix.
4. Then force the synchronization within edjing Mix by clicking on "Force synchronization".

How to test the iCloud synchronization?

1. Load a track on one of your devices in edjing Mix and set a cue point.
2. Load another track on the same deck to get iCloud synchronized or simply close the app.
3. Load the same track on another device. You should retrieve the cue point at the same location as on your first device.

Troubleshooting with iCloud synchronization

1. In the iCloud Settings, verify that every device is logged in with the same Apple ID and iCloud Drive is enabled.
2. Verify that every device is connected to the Internet.
3. Verify that iCloud Drive is enabled for edjing Mix.
4. To do so, open the Settings go to iCloud > iCloud Drive and make sure to tick the checkbox next to "edjing Mix".
5. Restart your devices.
6. In the Date & Time Settings, click on "Set automatically" on all your devices.
7. Reset all settings on your problematic iOS device in the Settings. To do so, go to General > Reset > Reset All Settings (please note this only affects the system settings, not the device).
8. Sign out of iCloud and sign in again.

RECORD

How do I record a set?

To record a mix, click on the red "Record" button at the very top of the deck view screen. It will start recording your mix. Click for a second time on the "Record" button to stop your recording.
After editing your mix, it will be automatically saved in your recordings library called "My mixes".

How can I access my FX?

All your FX are available directly from the main interface. Select the deck (A or B) on which you want to apply a cue point or an effect, and click on the ‘FX’ button located on the outside of your decks. A menu will pop out, and you’ll be able to apply sound effects, hot cues, and loops.

How can I save my mix on my computer?

Once your mix is recorded you must:
1. Open iTunes on your computer.
2. Connect your device to your computer.
3. Click on the iPhone/iPad icon that appears in iTunes at the top-left hand corner.
4. Click on 'Apps'.
5. Scroll down then select “edjing Mix”.
6. Select your mix then click on 'Save to...' at the bottom of your screen.

How can I delete a mix?

To erase a recording you must:
1. Open your library by clicking on the little keynotes (as if you wanted to add a track).
2. Click on the “My sets” thumbnail.
3. Select 'My recordings'.
4. Click on the three dots next to the mix you want to delete.
5. Click on “Delete”.

SHARE

How do I share my mix in MP3?

On the main screen, press the keynote icon in the center to access the library. In the library, choose the tab “My sets” > “My recordings”, click on the 3 dots and select “Share MP3”.
The ‘‘Share MP3’’ allows you to actually share the track with your friends. They will receive it and use it as they would with any other MP3 audio file.Different platforms are available to share your mix: select the track you want to share and follow the instructions displayed.

How do I share my mix as a link?

On the main screen, press the keynote icon in the top left-hand corner to access the library. In the library, choose the tab “My sets” > “My recordings”, click on the 3 dots and select “Share link”.
The ‘‘Share link’’ option allows you to generate and share a URL link through different platforms which makes your mix available for your friends. Different platforms are available to share your mix: select the track you want to share and follow the instructions displayed.

ISSUES - TROUBLESHOOTING

Why can’t I use my Apple music tracks?

Unfortunately, you can't import Apple music tracks on the app because Apple doesn't authorize us to use their content in edjing Mix.

How can I get a refund?

Apple Inc. has its own policy and your request will have to be referred to them directly via iTunes Store Support, within 14 days after you received your purchase.

How can I get the full version?

To unlock the full version of edjing Mix, please go to the settings of the app to reach the store, click on "Get it" and follow the purchase instructions.

How can I restore my purchase?

To restore your purchase, first make sure you are connected to the App Store account you used to unlock the full version.
Then go to the app's settings and click on "App Restore" at the very bottom of the page.
After that, you just have to click on Restore purchase.

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